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Enterprise 2.0 conference : a strategic agenda for 2010-2011 | Bertrand Duperrin’s Notepad

This is my site Written by Bjoern Negelmann on 19. Juni 2010 – 21:38

Then came what is, my opinion, the major teachings of this event. We had to wait for the very last session to get it. People were ask to list the issues they would have liked to be more addressed in the conference. The result was eloquent :

– integration with business processes

– metrics

– local culture issues

In my opinion these points have been, for many reasons, overlooked too often for years, but they can’t be swept aside anymore if we want to, first, demonstrate that enterprise 2.0 is a major improvement to organizational models and not only a “nice to have” and, second, address the most reluctant and mistrustful businesses that only pay attention to rational approaches.

I’ve been writing and focusing a lot on these issues for the last twelve months what makes me say that the fact these three issues come together is not a  coincidence.

– enteprises create value through business processes, so overlooking them is the best way not to impact value creation. I don’t mean all these processes are efficient or useful and that a cleaning session is not needed. Anyway, this issue must be dealt with as a priority.

– when the goal is to improve a business process, it’s not difficult to find the right indicators since they are those that apply to the process in question. THat said, it’s obvious that new ones can also be introduced and some irrelevant one removed.

– multination companies realize that they can’t use the same adoption model in every country and have to customize it according to local cultures. Most of all, the adoption council that gathers many organizations from all around the world, alerted the enterprise 2.0 ecosystem on that. Seen from my european and french viewpoint, cultural and business process issues are tied. When it comes to address less open but sceptical and change averse cultures, involving people who fear overexposing themselves and engaging too much, the best way to bring both organizations and people to adopt new behaviors and tools is to take them by their lowest common denominator, that is reassuring and less sensitive on a human point of view. This point of entry is business processes.

A very nice recap of E20 Conference in Boston by Bertrand Duperrin …

Posted via web from Notes about the E2.0 SUMMIT & E2.0 FORUM

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Björn Negelmann verantwortet die inhaltlichen Teile der Veranstaltungsaktivitäten von Kongress Media und ist darüber hinaus auch Kopf des an Kongress Media angeschlossenen Research-Hauses N:Sight Research. Er reflektiert seine Beobachtungen über die Entwicklung der Themen sowohl in den Corporate-Blogs von Kongress Media und N:Sight als auch in den Fachblogs Enterprise Digital Blog (zum Social Collaboration & Future of Work Thema), auf Espresso-Digital.de (zum Thema Social Kommunikation & Marketing) sowie im Digital Experience Blog (zum Thema Digital Experience & die Transformation in Marketing, Vertrieb und Service). Darüber hinaus moderiert und betreut er die diversen Online-Communities und Online-Veranstaltungen von Kongress Media.

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